If you wish to return an item please contact us on email@example.com to arrange return prior to sending. If we are unable to exchange your item you will be issued a full refund. Refunds will be credited to your original method of payment.
Dopemode has a 50 day returns policy from the receipt of your parcel, for an exchange or refund.
With all returns, please include a completed returns form (including order number or billing postcode). Click here to download form:
1) Return Forms
With all returns, please include a completed returns form (including order number or billing postcode). The form will be sent your email once you have contacted us.
2) Return costs
You the customer are liable for returns costs if international returns please mark as returned goods. We cannot be responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package.
Items returned from outside of the U.K. - Returns for exchange can only be sent to the UK and Ireland. Outside of this zone will be charged postage following our delivery prices to the applicable country.
3) Conditions of returns
Please also note that items should be returned new, unused, and with all garment tags still intact.Y our items should be in their original packaging.
Returns that are damaged, used or washed will not be accepted for a refund.
Sale Purchases Returns
**3 for 2 Offer Terms**
3 for 2 is limited to a single use per order.
Items purchased as part of the Black Friday 3 for 2 offer can be exchanged for any other product within the offer to an equal value. Items of a higher value will be charged the additional value, cheaper items will be refunded the difference as long as this does not affect the cheapest/free item.
In the event, a refund is requested, due to the order no longer meeting the requirements of the promotion the cost of the free item will be deducted from the refund amount prior to the refund being issued, in the event the free product is returned no refund will be applied.
In the event that you wish to return an item from a buy one get one free offer, you must return both items to receive a refund. If one item is returned, you will not receive any funds in return, as the offer will no longer valid. Items bought on BOGOF offers may be returned for an exchange of another item included in the offer.
4) When We Receive Items
Please allow 3-5 working days once the goods have reached us, to give us time to process your returns. Any returns received after 50 days from purchase, can no longer be processed.
All refunds will be credited back to the original method of payment used to place the order. Credit/debit card transactions can take 3-5 working days to show up on your bank statement.
If you have any further queries, please don’t hesitate to contact us firstname.lastname@example.org