FAQ

Frequently Asked Questions  

 

Pre-Orders

How long are pre-orders available for & how often?

All pre-orders and discount codes will be valid up to the pre-order end date.

New & exclusive products are released at a selected time throughout the year.

 

How do I know when your store is releasing another product?

Please subscribe to our newsletter or connect to our social media networks to be notified about future releases.

What quality are the T-shirts, and how are your t-shirts printed?

All t-shirts are professionally screen printed on the highest quality cotton. We guarantee the best quality we don't take short cuts when it comes to the quality of our product and services. Every detail counts! Garment, print, and customer service when you need it! 

How long will it take to receive my order?

After pre-orders period has ended it usually takes about 7-10 DAYS to receive your order within approximately 2 weeks depending on your country.

How do I Pay for my product?

All payments are handled by PayPal - they are one of the most trusted, secure & widely used online payment gateways available.

Can I still order after the pre-order end date?

After the pre-order end date has passed you will still be able to purchase the product online if the stock is still available.

If you are still interested in a past product and have missed the pre-order deadline, please let us know dxpemode.sales@gmail.com. If the Item is sold out If we have enough interest we will re-release the product again.

What sizes are available?

All sizes from small to XXL are available.

Delivery Policy

Do you ship overseas?

We ship to all countries around the world. If you have issues ordering to your country it's best to contact us & let us know. 


What courier & how long?

We ship UK orders using Royal Mail recorded delivery service. EU/ Worldwide orders will be shipped via Royal Mail/ Parcel Force, DPD, pr DHL. UK mainland shipping: 2-3 days, EU delivery & The rest of the World is between 8 - 14 working days depending on the country.


Do I have to pay customs charges?

Customers in NON-EEC countries will be responsible for all customs charges imposed by that country. We cannot predict what these may be... please check out your local customs office to find out more before ordering from us. 

Get a custom charge quote for your country at: 

http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

 

Privacy Policy

What personally identifiable information do we collect?

When placing an order we collect your shipping address, billing address, email address, name & phone number. We never view or see any credit/debit card or account details. All payments are handled by PayPal - they are one of the most trusted, secure & widely used online payment gateways available.We do not store credit card details nor do we share customer details with any 3rd parties.

How is your information used?

Address: We use your address to send you the items. We will not send you spam by mail or email. We never share any of your information with 3rd parties.

Email Address: We use your email address primarily to send you a confirmation email after ordering, & inform you when your item is shipped or whether there are any problems with your order. If you choose to subscribe to our newsletter you will receive promotional emails occasionally. You can unsubscribe easily at any time. 

Who do we share your information with?

No-one.

What kind of security procedures are put in place to protect the loss, misuse, or alteration of your information?

Our website is hosted on a secure server, under the password. We authorise access to personal information only to employees who require it to fulfil their job responsibilities. None of our employees can view any card or bank account information as it is all handled by PayPal who is one of the most trusted, secure & widely used online payment gateways available.

How can you correct any inaccuracies in the information you provide to us?

If you have sent us incorrect information such as shipping address, email address, name, phone number then get in contact via our contact page & we will make the appropriate changes.

Cancellation Policy

How do I cancel an order?

If you want to cancel an order it's best to contact us as soon as possible before pre-order end date, then you will be entitled to a full refund.